Back in 2002, when Firefox was still known as Phoenix and wasn’t used by that many people, I started to help other users of the browser on the MozillaZine support forums and became more and more familiar with the ins and outs of the software. I noticed that people were asking the same questions over and over again in the forums, so I decided to do something about that and created a website listing the most frequently asked questions. From that point, my involvement with Mozilla got a lot deeper and I found myself spending several hours every day working on the site and helping people in the forums.
When Firefox 1.0 was about to be released, my help site was moved over to mozilla.org and became the official support site for Firefox. To show how much Mozilla appreciated my work on it, Marcia sent me a Firefox mug. From that day, I started to drink coffee like never before and four years later, it feels like something is wrong if I’m not drinking my morning coffee from that very mug. :)
To make a long story short, I was hired by Mozilla last year as the project manager for Firefox Support (SUMO), which finally turned my hobby into my full-time job.
On a more personal note, I’m a guy who loves traveling, photography, animals, gadgets (sometimes referred to as the small units of proud men), and open source software. I live in Sweden with my girlfriend and our two cats in Eskilstuna, a city about one hour away from the glamorous Capital of Scandinavia. Oh, and did I mention I have a Firefox mug?
- I speak Swedish.
- I can do the dance of the nostrils.
What I Hope To Learn at FOSSCoach
I want to learn more about QA and how it's related to supporting end users.
SUMO is an incredibly diverse community-powered support project with many different ways of getting involved. You don't even have to know much about Firefox in order to truly make a difference in the SUMO project. I'd like to share some examples of things we'd love to get more help with, and explain how support is a critical cornerstone of the overall Mozilla project.